Below you'll find the answers to our most frequently asked questions. If you find that you still need assistance, we hope you will Contact Us.
Where do I buy J.R. Watkins shampoo and conditioner?
At this time, J.R. Watkins has an exclusive partnership with IHG hotels to sell shampoo and conditioner.
Are your products made with natural ingredients?
Yes, at J.R. Watkins, we believe in creating high-quality products, crafted with ingredients from natural sources.
Do you test on animals?
J.R. Watkins is proudly certified and recognized by Leaping Bunny, as a brand that does not test on animals. As you may already know, Leaping Bunny is an internationally-recognized certification for cosmetics, personal care and household product brands which are not tested on animals.
Are your products free from harmful ingredients?
We avoid using harmful ingredients in our formulas, like parabens, dyes, phthalates, and formaldehyde. To check the ingredients of a certain product, go the product page and scroll down to see the full ingredient list.
I love your product! I’d like to provide a testimonial for the website or for use in marketing of any kind. What information do you need from me?
We love to hear how much our community loves our products! Please email your full testimonial to firstname.lastname@example.org
Where do I access your household ingredient list?
To learn more about the ingredients we use in our household products, please reference the list here
Where do I access your household SDS sheets?
You can view our household SDS sheets here
Orders, Returns, & Exchanges
How do I know my order shipped?
To see the shipment status of your order, please log-in to My Account and click My Orders.
Do you ship to my country?
We currently ship only to destinations within the United States (excluding Alaska and Hawaii). At this time, we do not ship orders to other countries, including Canada and Puerto Rico.
partnerships, media, & Social
Does J.R. Watkins have social media channels?
Yes, we do! Follow us on Instagram @jr_watkins and Facebook at facebook.com/jrwnaturals
I'd like to collaborate with J.R. Watkins on social media; who do I contact?
Please email email@example.com to inquire about partnering with J.R. Watkins.
I'm reaching out to feature J.R. Watkins in the press; who do I contact?
Please reach out to firstname.lastname@example.org.