Refund policy

RETURNS

If for any reason you wish to make a return or exchange for an online purchase, you may do so within 7 days from the date of delivery. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. All sale items, engraved items, and special order merchandise are considered final. Engraved items cannot be returned or exchanged unless there is a product defect or engraving error. Merchandise that has been altered or sized may not be returned or exchanged. If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

HOW TO MAKE A RETURN

Items purchased in our store can only be returned or exchanged in our store. Items purchased online can be returned or exchanged in our store or by mail. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, mail your product to Croghan’s, 308 King Street, Charleston, SC 29401

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days. Refunds will be credited to the same form of payment as your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded unless you receive a damaged, defective, or incorrect item.

EXCHANGES

An exchange for an online purchase can be made within 7 days from the date of delivery if you have received a damaged, defective, or incorrect item. We only replace items if they are defective or damaged. If you need to make an exchange, contact us at info@croghansjewelbox.com or 843-723-3594.